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Customer Service Workshop

8:30 a.m. - 4:30 p.m. Nov. 15, 2018

This one-day program, offered by VCU's Center for Corporate Education, offers customer information on services styles, how to deal with upset and difficulty customers, using phone power and applying new customer service skills.

The reality of business today is that customers expect more than ever before. If they don’t get what they need or expect,  they freely and openly tell the world and often take their business elsewhere. Furthermore, customer satisfaction today does not guarantee customer loyalty.

This is both an awareness and specific skill-building program designed to provide practical strategies to improve your own personal customer service effectiveness. You will also gain insight into your organization’s opportunities to expand beyond customer service and move into customer excitement and loyalty.

This course is for managers, supervisors and front-line service providers who want to enhance their own effectiveness and the functioning of their organization in profit, nonprofit and government settings. 

Cost is $395, due in full at registration. A 10 percent discount is available at registration to VCU alumni and anyone who registers before ​Oct. 15. Discounts cannot be combined. Discount codes are provided at registration. Cost includes breakfast, lunch, parking and all materials.

Learn more and register online.

Location

Center for Corporate Education, Snead Hall, 301 W. Main St., Room B3189, Richmond, VA 23284

Contact

Katybeth Lee
kelee@vcu.edu
(804) 828-3165

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